Tickets and Pre-Ticket Questions
Create support panels, route tickets to staff, collect pre-ticket answers, claim tickets, and export transcripts.
How to set it up
- 1
Open Dashboard → select your server → Tickets.
- 2
Choose a category for each ticket type or set a shared fallback category.
- 3
Choose staff roles, log destinations, and ticket limits.
- 4
Save the panel, then publish or republish it to Discord.
- 5
Premium servers can add up to five pre-ticket questions and satisfaction surveys.
Related commands
Helpful tips
Ask only the questions staff need to begin helping.
Use paragraph fields for detailed reports and short fields for usernames or order numbers.
Frequently asked questions
How many pre-ticket questions can I add?
Up to five, matching Discord modal limits.
Are transcripts saved?
Yes. Premium can create TicketTool-style screenshot transcripts, include attachments and system events, and attach the final image to the ticket log.